Versand
Shipping and Delivery Policy
Last Updated: September 19, 2026
This Shipping and Delivery Policy applies to orders placed through our online store operated by:
BESTSELLER A/S
CVR Number: 88216512
P-Number: 1025161609
Business Address: Stilling Kirkevej 10, 8660 Skanderborg, Denmark
Email: bondybrandie@gmail.com
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Business days are Monday through Friday, excluding public holidays.
During periods of unusually high order volume or other circumstances outside our reasonable control, processing may take longer. If a significant delay occurs, we will contact you using the information provided with your order.
2. Estimated Delivery Time
After your order has been processed and dispatched, the estimated transit time is:
8–15 business days
The estimated total delivery time, including order processing, is therefore approximately:
9–18 business days
All delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, local delivery conditions, public holidays, weather conditions and other circumstances outside our reasonable control.
3. Shipping Costs
We offer free standard shipping on eligible orders.
Standard shipping fee: 0
There is no minimum order value required for standard shipping unless otherwise clearly stated during checkout.
Any applicable shipping costs will always be displayed before the customer completes the order.
4. Order Tracking
Where tracking is available, customers will receive tracking information by email after the order has been dispatched.
Please allow some time after receiving the shipping confirmation for the carrier's tracking system to update.
If you have not received tracking information or have questions about the status of your shipment, please contact us at:
5. Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your name, street address, postal code, city and other delivery information before completing your purchase.
If you notice an error in your shipping information, please contact us as soon as possible at bondybrandie@gmail.com.
Once an order has been dispatched, we may not be able to change the delivery address.
6. Delivery Delays
Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, customs procedures or unusually high shipping volumes.
If your parcel is significantly delayed, please contact us at bondybrandie@gmail.com so that we can investigate the shipment with the carrier.
7. Lost or Missing Packages
If your tracking information indicates that your order has been delivered but you have not received it, please first check the delivery location and contact the carrier where appropriate.
If you are still unable to locate your package, contact us at bondybrandie@gmail.com.
We will investigate the matter with the carrier and provide an appropriate solution in accordance with applicable law.
8. Damaged Packages or Incorrect Items
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete or you receive an incorrect item, please contact us as soon as possible at bondybrandie@gmail.com.
Please include your order number and, where appropriate, photographs showing the problem so that we can investigate and provide an appropriate solution.
9. Returns
Returns are handled separately under our Return and Refund Policy.
Before returning any product, please contact:
The applicable return address and return instructions will be provided by us after the return request has been reviewed and accepted. Please do not send products back without first contacting us.
10. Contact Information
If you have any questions regarding shipping, delivery or tracking, please contact us:
BESTSELLER A/S
Email: bondybrandie@gmail.com
Business Address:
Stilling Kirkevej 10
8660 Skanderborg
Denmark
CVR Number: 88216512
P-Number: 1025161609